Performance Improvement

ASML engineering toolIn the 90’s, while I was in the semiconductor industry I learned through training the relationship between performance improvement and business successes. The better qualified an individual was on his/her team the better a team could react to any change during the business process.What I want to say is that the training that these high performing teams received was strategically designed to achieve these goals. How does a training group plan performance improvement?

If your organization implements a strategic training plan that is coordinated with it’s business operations then the overall goals of the organization will be measured as it matures and business commitments will be better attainable. However, if your plans do not include some type of evaluation process that captures relevant metrics of those commitments then one may not know how to correct any deficiencies. How would a training manager even know how his or her programs are performing if there isn’t a metric in place?

A performance indicator or key performance indicator (KPI) is a type of performance measurement. KPIs evaluate the success of an organization or of a particular activity in which it engages. Often success is simply the repeated, periodic achievement of some levels of operational goal (e.g. zero defects, 10/10 customer satisfaction, etc.), and sometimes success is defined in terms of making progress toward strategic goals.Many business enterprises don’t achieve full potential of profitability not because of inadequate skills, but due to lack of visibility of performance.  Implementing management tools that will teach managers how to publish and monitor data on few key performance indicators (KPIs) will improve their ability to fully understand what went wrong as it happens or where it happened. Knowing how to perform in-depth root cause analysis, countermeasures and to standardize these changes will help in obtaining better results.

Human performance and organizational performance should be aligned towards reaching the same goals. While one group focuses on the direction and goals the other focuses on performing towards those goals and attempts to improve on them. Combine these elements with performance development for high-performing teams (HPT) and individuals will solidify the correct metrics being evaluated. Remember you won’t know how well your performing or how much better you can perform if you don’t measure that success.

 

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