If we all had a crystal ball we would all be able to forecast treacherous planning like this. Or could we? Does the US government actually look at cost for training budgets for all of these departments being impacted by it. How does the government measure its return on investment within departments with budgets in excess of millions or even billions of dollars? Because if the government is spending money on the professional development of these individuals then wouldn’t it equate to loss of productivity.
I don’t mean to sound so negative but I have always questioned training and have always looked at the end result. While, working for a large manufacturing company in the southwest I always made sure that the development of my teams were well balanced and that the progression of competency was well documented. Plus, the competency of my teams was aligned towards industry standards that met certification and kept their performance tracked on a regular basis. If my team was performing below standards then a performance support system could flag my gap or even identify where my weaknesses were. This evaluative feedback system would assist with our forecasted development plans which would help us get back on track.
This is where Kirkpatrick’s Four-Level Training Evaluation Model can help you objectively analyze the effectiveness and impact of your training, so that you can improve it in the future. This is where Kirkpatrick’s Four-Level Training Evaluation Model can help you objectively analyze the effectiveness and impact of your training, so that you can improve it in the future.
Of all the levels, measuring the final results of the training is likely to be the most costly and time consuming. The biggest challenges are identifying which outcomes, benefits, or final results are most closely linked to the training, and coming up with an effective way to measure these outcomes over the long term.
Here are some outcomes to consider, depending on the objectives of your training:
Increased employee retention.
Higher quality ratings.
Increased customer satisfaction.
Fewer staff complaints.
How much of evaluation do organizations ignore or neglect until the burden and cost are too much to recover from. The impact is like the domino effect and once it starts falling it is hard to predict when it will stop falling .